Refund Policy

We stand behind the quality of our products and want you to feel confident in your purchase.

Our Satisfaction Commitment

Due to the instant-access nature of digital products, all sales are generally considered final once the product has been delivered and accessed. However, we understand that sometimes things don't work out as expected.

When We'll Make It Right

We offer refunds within 30 days of purchase under the following conditions:

Technical issues that prevent you from accessing or using the product, and support is unable to resolve them
Product not as described — if the product differs materially from what was outlined on the sales page
Duplicate purchase — accidental double-charges or repeat orders

To request a refund, please contact us at ctxsupplyco@gmail.com with your order number and a brief explanation of the issue. We may ask you to demonstrate the problem or show that you've attempted to use the product before processing a refund.

What's Not Covered

We cannot offer refunds for:

Change of mind after accessing the product
Failure to use or implement the product
Lack of results (our products provide knowledge, tools and resources — outcomes depend on your application)
Purchases made more than 30 days ago

Our Promise

If you're not satisfied, reach out. We're committed to finding a fair solution. Whether that's troubleshooting, offering additional support, or in qualifying cases, a refund.